“AIRPORT TRANSFERS & LIMOUSINE SERVICE” GmgH (hereinafter AT &LS)

CANCELLATION POLICY

Up to 24 hours before pick-up You can cancel your booking free of charge if there are more than 24 hours left before the agreed pickup time. A full refund will be issued for cancellations made within this period.

Up to 12 hours before the agreed pickup time

Cancellation 12 (twelve) hours before the booking is 50 % refundable. Less than 12 (twelve) hours before the booking refund is not applicable. Changes to the bookings must be submitted by email or phone, verified by AT & LS, and acknowledged by email within 24 hours.  In case of No-Show In case of no-show, the total price must be paid and a refund is not possible (we have to charge 100% of the full amount).

WAITING TIME AT THE TIME OF PICK-UP

• 15 min free waiting time for all pick-up locations except the airport (from the agreed pick-up time)
• For airport pick-up (only indicating flight number): 30 minutes, starting from the pickup time.

IF THE FLIGHT CANCELED

In case your flight is canceled and the reservation is no longer cancellable, the ride will be considered as NO-SHOW and charged in full. Moving your booking is only possible if the driver is free and AT & LS agrees. Any supplement must be agreed directly AT & LS. In any case, neither AT & LS nor the driver is obliged to offer an alternative solution, he can download the receipt from his account to request any refunds from whoever caused the flight loss.

IN THE EVENT OF A NEW ARRIVAL TIME (FLIGHT LOST, REASSIGNED BY THE FLIGHT COMPANY OR REROUTED TO ANOTHER AIRPORT) AND IN ALL OTHER CASES

In case you miss your flight, it is reassigned by the flight company or diverted to another airport, the reservation can no longer be canceled, the ride will be considered as NO-SHOW and charged in full. Moving your booking is only possible if the driver is free and AT & LS it agrees. Any supplement must be agreed directly with AT & LS. In any case, neither AT & LS nor the driver is obliged to offer an alternative solution, he can download the receipt from his account to request any refunds from whoever caused the flight loss.

MEETING POINT WITH THE DRIVER FOR THE AIRPORT PICK UP

(only with indication of flight number) After the baggage claim area, at the exit assigned to the specified flight number (provided that the customer indicated the flight number at the time of booking), unless otherwise communicated by AT & LS. The driver holds a sign with the passenger’s name on it. Contact the AT & LS service if the driver is not found.

KILOMETERS INCLUDED

Transfer booking:

• All the kilometers needed to make the booked transfer

FURTHER COSTS

If your chosen route includes a special tunnel like the eurotunnel between England and France or a ferry to an island the fees have to be paid by the passenger on site (it is not included in the price). Please note: The passenger has to pay not only the way to his destination but also the way back for the driver. We recommend all our guests, to inform themselves about this possible further costs. Normal toll fees for highways are included. In case you book a transfer without the indication of an exact address, for example if the booking indicates just an area or a postal zip, the driver has the right to claim a surcharge for further kilometres.

NON-REALIZATION OF THE TRIP

PASSENGER DOES NOT PRESENT (No-Show) If the passenger does not show up at the agreed pick-up point within the free waiting period after the agreed pick-up time without having canceled the reservation, and if he cannot be reached at the telephone number indicated in the booking, it is considered a no-show . In this case, the trip is 100% billed.

THE DRIVER DOES NOT PRESENT

If the driver does not show up, the passenger must contact AT & LS directly. The passenger always receives the phone number via SMS at least one hour before departure via SMS. If the driver is not reachable, contact immediately the AT & LS Support Hotline to find an alternative transfer solution. If the customer does not call within 15 minutes from the time the driver had to show up, neither AT & LS nor the driver can be held responsible for any consequences.

PASSENGER TRANSPORTATION

If the passenger decides to give up the trip because the driver cannot carry out special services (e.g. transport of children, animals, bulky luggage) that the transport service provider has not previously accepted, the agreed total of the travel costs must be paid, net of any expenses saved.

THE DRIVER REFUSES THE TRIP

The driver may refuse to make the journey if the passenger does not comply with the rules of conduct inside the vehicle or if he presumes that the person who made the reservation or the passenger belongs to an illegal organization or uses the services illegally or for illicit purposes.

HOURLY SERVICE (BY THE HOUR)

For reservations up to 5 hours (50km included), from 6 – 10 hours (100km included), from 11 to 24 hours (150km included) with the vehicle booked. The sum of the hours required to have the driver with you implies the total of kilometers covered included in the service. From the beginning of the chosen pick-up time until the end of the schedule, the driver in charge of carrying out the service will be at your complete disposal for a transfer request that falls within the established mileage. Any extra hours or kilometer requested must be agreed with the driver in charge of completing the service. Adding extra hours to your transfer service and exceeding the distance included with your hourly booking may result in additional costs. All the regular terms and conditions apply here.

GENERAL INFORMATION

BOOKING VEHICLE CLASS The vehicle images shown on the platform are representative of the required vehicle class. AT & LS may upgrade the vehicle to a higher class or one with greater capacity at no additional cost to the user. Services involving a VAN may alternatively be performed with an SUV of equal capacity, and vice versa. If the selected vehicle class includes a 12 or 16-seater MiniBus, the service may be provided with two or more Vans/SUVs to ensure sufficient capacity for the ride.

RULES OF CONDUCT INSIDE THE VEHICLE

The following rules of conduct apply to each trip:

• Strictly no smoking inside the vehicle
• Use of seat belts
• Vehicle care

In the event of non-compliance with these rules and inappropriate behavior, such as vandalism and activities that cause the driver insecurity or make him uncomfortable, the total agreed costs must still be paid, net of any expenses saved. In addition, the AT & LS may ask the user or passenger for compensation for the necessary repair of vehicle damage or for the removal of excessive dirt in the vehicle caused or brought by the passenger.

TRANSPORT OF CHILDREN

Infant seat / child seat If you want a seat for babies or children, select the number of child seats required in the section of the BOOKING page. Our standard cancellation policy applies in the event that no infant or child seat has been requested (or, if requested, it is not in the correct state) and consequently, our service provider was unable to carry out the ride.

BAGGAGE

The free baggage allowance per booking class is indicated on the VEHICLE LISTING page and BOOKING page. If you travel with excess baggage allowance, add a comment in the NOTES section of the BOOKING page. AT & LS does not guarantee will accept more baggage than the advertised baggage allowance. Alternatively, please contact support. Requests that exceed the standard services provided by AT & LS require an availability check which is only performed if you contact the AT & LS directly. Our standard cancellation policy applies